Co-op digital accessibility statement

At Co-op we want as many people as possible to be able to use our digital products and services.

Get in touch using British Sign Language (BSL)

If you use British Sign Language (BSL), you can contact us through a video relay service. This helps you chat to someone from Co-op using a BSL interpreter.

You can use this for these Co-op services:

• Food Video Relay Service
• Insurance Video Relay Service
• Funeralcare Video Relay Service
• Loans Video Relay Service

Web Content Accessibility Guidelines

We aim to meet the AA standards in the Web Content Accessibility Guidelines 2.1 "Web Content Accessibility Guidelines 2.1") (WCAG).

Our ambition is for this to be a minimum standard and we have also created our own clear language version of the WCAG that covers up to AAA.

Testing

We are also committed to testing our designs and live websites, apps, products and services with disabled people and people with access needs.

Contact us and relevant links

Whilst we try to make sure our products and services are accessible and usable for all, we know there will be times when we do not get it right.

If you have or find accessibility issues with our digital products and services contact accessibility@coop.co.uk.

We will try to understand the problem and get it fixed.

Go to our digital accessibility standards.

Go to our accessibility policy.

Visit the accessibility section on the Co-op Experience Library.