Co-op Members make a huge impact in shaping their Co-op just by joining in. Members shared over 300,000 ideas about how we can tackle the big issues they're facing to help us build and shape our activities and events. Members can join in with a range of different opportunities every month.
In our August 2025 Join in membership email, we asked members to answer a quick question about whether they have a plan for the future.
If they had a bit more time, we also asked them to help us test a new tool to support members on protecting what matters most - their home, their money and their family.
60% of members told us they have a plan for the future.
61% of members said our online wills and estate planning tool sounded like it would be helpful.
2,700 members who joined in had not heard of Co-op legal services before.
"This Join In exercise provided valuable feedback and insights that helped support the development of the Digital Legal Review. We were able to take some of this feedback into our launch, and have a clear understanding of how we can continue to enhance the service for the benefit of our members and broader customers."
Alex Crate, Head of Estate Planning for Life Services
We worked with Co-op Members to explore the Assisted Dying Bill in July 2025. We asked if it had helped them talk about their own wishes.
Members told us they believed that simply having the debate around assisted dying had been a good thing as they felt this was an important topic that needed discussing.
The bill - and the media coverage around it - also prompted members to have more conversations around death and bereavement. Over a quarter (28%) said it had led to them having greater consideration for general later life planning.
We’re aiming to use insights from members to inform External PR/PA activity that will highlight the impact of the Assisted Dying Bill and its impact on the public’s likelihood of having difficult conversations / consider later life planning.
Thanks to all members who participated for sharing these insights; they’re really beneficial and give us a great understanding of the impact on members.
“I’m excited to use my lovely prize money on Co-op goodies.” A Farakish, from London, won £50 in our recent ‘A huge thanks to our Co-op Members in Scotland’ Join in opportunity.
